Bilingual Live Chat Management: Conduct live chat interactions proficiently in both English and Mandarin, ensuring efficient and professional communication.
Lead Form Oversight: Oversee lead form processes, ensuring accuracy in submissions and effective follow-up.
Email Campaigns: Create initial reach-out emails in both languages to engage prospective clients, highlighting the firm’s services and benefits.
Client Database Management:
Validate and research client database information, including company details, size, industry, and contact information.
Arrange and coordinate meetings for the team, managing schedules and communications effectively.
Update and maintain client data in the CRM system with accuracy and efficiency.
Assist in the development of proposals, providing necessary data and insights to support the team’s efforts. Tech Proficiency: Utilise advanced technology and software for CRM, data analysis, and marketing.
Data Management & Reporting: Keep detailed records of client interactions, analyse data, and prepare insightful reports.
Customer Service Excellence: Maintain excellence in customer service, ensuring cultural sensitivity and linguistic accuracy in all interactions.
Requirements :
Bachelor’s degree in Marketing, Communications, Business, or related field.
Professional fluency in Mandarin and English.
Experience in a customer service or marketing role, with a strong focus on technology and database management.
Proficient in CRM software, Google Workspace, live chat apps and customer service best practices.
Exceptional multitasking, time management, and organisational skills.
Detail-oriented with robust problem-solving abilities.
Ability to work both independently and collaboratively.
